FAQs

FAQs

Shipping

How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

The shipping carrier lost my package. Can I get my item replaced?

Delayed Shipping

Products

Can I change the name on my Custom Star Crossed Lovers Necklace if I spelled it incorrectly?

Are there different sizes for the After Party Tank?

What materials are your jewels made with?

Returns/Exchanges

What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Can I cancel my order?

Jewelry Care

Can my necklace get wet?

How can I prevent tarnishing?

Does the After Party Tank need to be washed?

Jewelry Damages

If my jewels becomes damaged, can I get them replaced?

What is your replacement policy on jewelry?

Loungewear Care

Can I wash and dry my FS loungewear?

Discount Codes

Can I use more than one discount code for one order?