How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

The shipping carrier lost my package. Can I get my item replaced?

Delayed Shipping


Can I change the name on my Custom Star Crossed Lovers Necklace if I spelled it incorrectly?

What materials are your jewels made with?


What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Can I cancel my order?

Jewelry Care

Are my FS pieces waterproof?

How can I prevent tarnishing?

Jewelry Damages

What is your replacement policy?

Loungewear Care

Can I wash and dry my FS loungewear?

Discount Codes

Can I use more than one discount code for one order?

Why are the limited edition and fine jewelry collections excluded from discount codes?