*Holiday Shipping cut offs are as follows. Please order by the following dates to ensure delivery by Xmas!

Custom - 12/4

Non Custom - 12/9

 All orders take up to 5-7 business days for production and an additional 5-7 business days for shipping and handling via standard USPS mail. The express shipping option still requires 5-7 business days for production but only take 2-3 days for shipping and handling. 

Please note that custom jewelry may take up to 30 days as each piece is made to order just for you! Additionally, during promotions orders may take up to 10 additional business days for processing based on order volume.

*Frasier Sterling has recently experienced a temporary delay in its shipping times.  This issue has been largely resolved, however, customers may still experience delays of up to 15 days beyond the normal times. If you experience a delay please reach out to info@frasiersterling.com with your order number and we will be happy to provide a $25 gift card for the inconvenience. 

All orders take up to 5-7 business days for production and an additional 10 business days for international shipping and handling via USPS priority mail. 

Please note that custom jewelry may take up to 30 days as each piece is made to order just for you! Additionally, during promotions orders may take up to 10 additional business days for processing based on order volume.

Yes, we do ship internationally.      

We ship our items to you via USPS.  If there seems to be a problem with your order being delivered to you or you think it’s lost, USPS is your first line of contact.  

Yes.  In the event that USPS misplaces or loses your order, we are happy to send a replacement.  

Frasier Sterling has recently experienced a temporary delay in its shipping times.  This issue has been largely resolved, however, customers may still experience delays of up to 15 days beyond the normal times. If you experience a delay please reach out to info@frasiersterling.com with your order number and we will be happy to provide a $25 gift card for the inconvenience. 

Yes.  You just need to get in touch with our customer service team and we will happily assist you with correcting your order. However, if you realize once your order has already been shipped to you, we ask that you treat it like an exchange.  

We ask that you have no more than 9 letters.  

Unfortunately, we can not use special characters.

All of the actual tanks are one size, but there is an adjustable extension chain in the back that is 6 inches long.

Our jewels are made using gold plated brass or zinc.

Yes, you can exchange an item for another of equal or lesser value. 

We offer returns for store credit only.

Yes.  However, you are responsible for any shipping costs TO us.    

Email our customer service department at info@frasiersterling.com with your request and include your Online Order ID #. 

You can exchange your item within 7 days after receiving it.

No.

All of our jewels are made using gold plated brass or zinc so we recommend avoiding anything wet such as water, perfume or lotion. Contact with anything wet may cause discoloration or tarnishing.

A good rule of thumb is keeping your jewelry away from any liquid or lotion.  If you are particularly worried about your item tarnishing, a good DIY way to help protect it is to go over any charms or thick chains with a thin coat of clear nail polish or varnishing spray.    

Nope!  The After Party Tank is just like all of our other jewelry and shouldn’t get wet. 

Yes. We will happily send you a new one, please email info@frasiersterling.com with your order # and a photo of the damaged piece.

We have a 30 day replacement policy starting from the day it was delivered. We will replace any broken or tarnished pieces. Please email info@frasiersterling.com with your order # and a photo of the piece that is broken or tarnished.

No, only one discount code may be used at a time.