Please allow 48 hours for us to prepare your order and 5-7 business days for shipping. 

Please note that if you place a custom order it can take up to 30 days to prepare your order as each piece is handmade just for you!

Please allow 48 hours for us to prepare your order and 5-7 business days for shipping. 

Please note that if you place a custom order it can take up to 30 days to prepare your order as each piece is handmade just for you! 

* International shipping can take up to 30 days and our shipping fees do not include any duties or taxes

Yes, we do ship internationally.      

*Please note that duties and taxes are NOT included in the international shipping cost

We ship our items to you via USPS.  If there seems to be a problem with your order being delivered to you or you think it’s lost, USPS is your first line of contact.  

Yes.  In the event that USPS misplaces or loses your order, we are happy to send a replacement.  

Yes.  You just need to get in touch with our customer service team and we will happily assist you with correcting your order. However, if you realize once your order has already been shipped to you, we ask that you treat it like an exchange.  

We ask that you have no more than 9 letters.  

Unfortunately, we can not use special characters.

All of the actual tanks are one size, but there is an adjustable extension chain in the back that is 6 inches long.

All of our jewels are made from 14k gold plated brass or zinc! 

- All of our chains are made from 14k gold plated brass 

- All of our charms with crystals are made from 14k gold plated brass 

- All of our charms with out crystals are made from 14k gold plated zinc 

- All of our huggies are made from 14k gold plated brass 

- All of our earrings with posts are made from surgical steel

Yes, you can exchange an item for another of equal or lesser value. 

We offer returns for store credit only.

Yes.  However, you are responsible for any shipping costs to us.    

Email our customer service department at info@frasiersterling.com with your request and include your Online Order ID #. 

You can exchange your item within 7 days after receiving it.

No.

All of our jewels are made using gold plated brass or zinc so we recommend avoiding anything wet such as water, perfume or lotion. Contact with anything wet may cause discoloration or tarnishing.

Our jewels are made from 14k gold plated brass and zinc. We recommend keeping our pieces away from any liquid or lotion as a rule of thumb. If your piece tarnishes within 30 days feel free to reach out and we are more than happy to send a replacement!

Nope!  The After Party Tank is just like all of our other jewelry and shouldn’t get wet. 

Yes. We will happily send you a new one, please email info@frasiersterling.com with your order # and a photo of the damaged piece.

We have a 30 day replacement policy starting from the day it was delivered. We will replace any broken or tarnished pieces. Please email info@frasiersterling.com with your order # and a photo of the piece that is broken or tarnished.

No, only one discount code may be used at a time.