In general, orders take 5-7 business days to be processed and produced, and 5-7 business days to be shipped via standard USPS mail.  Express shipping usually takes 2-3 business days.

*Express shipping does not apply to production time.  Production will take the same 5-7 business days. 

In general, orders take 5-7 business days to be processed and produced, and an estimated 6-10 business days to be shipped via priority USPS mail.  We do not offer standard USPS international shipping. 

Yes, we do ship internationally.  

We ship our items to you via USPS.  If there seems to be a problem with your order being delivered to you or you think it’s lost, USPS is your first line of contact.  

Yes.  In the event that USPS misplaces or loses your order, we can send a replacement.  

Yes.  You just need to get in touch with our customer service team and we will happily assist you with correcting your order. However, if you realize once your order has already been shipped to you, we ask that you treat it like an exchange.  

We ask that you have no more than 9 letters.  

Unfortunately, we can not use special characters. 

All of the actual tanks are one size, but there is an adjustable extension chain in the back that is 6 inches long.

Most of our designs are made from gold-plated brass.  

Yes, you can exchange an item for another of equal or higher value.  

Yes, you can return an item in exchange for store credit.  

Yes.  However, you are responsible for any shipping costs TO us.

Email our customer service department at info@frasiersterling.com with your request and include your Online Order ID #. If the item is damaged please attach a photo. 

You can return or exchange your item within 7 days after receiving it. 

It is not a good idea to get our designs wet at all, as it can damage the gold plating and cause tarnishing.  We suggest keeping your jewelry away from al liquids and lotions, including but not limited to water, perfume, and sunscreen.  

A good rule of thumb is keeping your jewelry away from any liquid or lotion.  If you are particularly worried about your item tarnishing, a good DIY way to help protect it is to go over any charms or thick chains with a thin coat of clear nail polish or varnishing spray.  

Nope!  The After Party Tank is just like all of our other jewelry and shouldn’t get wet.  If something spilled on it, wipe it away with a LIGHTLY damp towel.

Yes.  We stand behind our product, and if your piece tarnishes or breaks within 30 days from purchase, we are happy to send you a new one. 

The only discount code we can redeem after the actual time of purchasing is FOXY 15 (the code you get when you subscribe to our newsletter).  All other promotional codes must be applied at the time of purchasing and only during the timeframe in which they are valid.  

No, only one discount code may be used at a time.