FAQs

FAQs

Shipping

How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

The shipping carrier lost my package. Can I get my item replaced?

Delayed Shipping

Products

Can I change the name on my Custom Star Crossed Lovers Necklace if I spelled it incorrectly?

What materials are your jewels made with?

Returns/Exchanges

What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Can I cancel my order?

Jewelry Care

Are my FS pieces waterproof?

How can I prevent tarnishing?

Jewelry Damages

What is your replacement policy?

Loungewear Care

Can I wash and dry my FS loungewear?

Discount Codes

Can I use more than one discount code for one order?

Why are the limited edition and fine jewelry collections excluded from discount codes?