FAQs

FAQs

Shipping

How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

USPS lost my package. Can I get my item replaced?

Products

Can I change the name on my customized Star Crossed Lovers necklace if I spelled it incorrectly?

What is the maximum number of letters I can put on my customized Star Crossed Lovers Necklace?

Can I get special characters (!, @, #, $, %, etc.) on my customized Star Crossed Lovers Necklace?

Are there different sizes for the After Party Tank?

What materials are your designs made with?

Returns/Exchanges

What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Jewelry Care

Can my necklace get wet?

How can I prevent tarnishing?

Does the After Party Tank need to be washed?

Damages

If my item becomes damaged, can I get it replaced?

What is your replacement policy?

Discount Codes

Can I use more than one discount code for one order?