Need to return or exchange your FS order? We offer our angels returns and exchanges within 30 days of the delivery date, with the exception of our fine jewelry. All FS Fine pieces are final sale and cannot be returned or exchanged! We offer a six month guarantee on all of our jewels, so if any of your pieces tarnish, please email us with your order # and a photo of the jewelry item that needs to be exchanged!

If you return your order within 15 days of delivery date, you have options angels!

• Store credit AND $10 off your order if you exchange right away
• Store credit you can save for later that’s equal to what you originally paid
• Refund on your original payment method, minus a $5 restocking fee

If you return your order within 30 days of delivery date, you still have options!

• Store credit AND $10 off your order if you exchange right away
• Store credit you can save for later that’s equal to what you originally paid

There are only a couple exceptions to our return and exchange policy:

• Sale items are final, but don’t worry—they can be exchanged for store credit
• Custom items and fine jewelry are made just for you, so we can’t return or exchange them. We hope you understand!

Still have questions?

Feel free to email info@frasiersterling.com or chat with us in the lower right-hand corner of our website!